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Captivate w/audio+captions – Find Reserves

Library patrons find it difficult to locate the electronic, print and media course reserves online. Currently when a patron has difficulty finding the call number for a physical item they need to stand in line and wait for assistance at the service desk. After discussing the issue with colleagues and I concluded that, aside from a website re-design, a video tutorial might improve patron experience. I used Adobe Captivate 7 to create a proof of concept for a tutorial “How to Find Course Reserves”. I showed the video to my colleagues on the Reserves Team and incorporated their suggestions where possible.

Implementation – On hold pending the adoption of new reserves management software.


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